You should check this page from time to time to ensure that you are aware with such changes made and be updated with the latest policy. This policy is effective from 01 JAN 2015.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
The information we gathered
NEUZELL.com require your information to understand your needs and provide you with a better service, in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional mails about new products, special offers or other information which we think you may find interested using the contact details which you have provided.
We may use the information to customize the website according to your interests.
From time to time, we may also use your information to contact you for market research and survey purposes. We may contact you by email, phone, fax, mail and/or any other mode of contact as we deem appropriate.
Who views your personal information
NEUZELL.com may share your personal information with affiliates that perform services for us, including but without limitation to those who fulfilling orders, delivering packages, sending postal mails and e-mails, analyzing customer data, providing marketing assistance, processing credit card payments, investigating fraudulent activity(\(\(ies), conducting customer surveys and providing customer service. They have access to personal information needed to perform their functions, but may not disclose your personally identifiable information for other purposes.
Please note that if you choose to share information about yourself in an open format, such as through a third party site like Facebook or in the user-generated content of our own website, we consider that information to be public information and NOT personal information.
Payment must be made prior to delivery. You are responsible for any payments due for any products or services ordered through your account. You shall also be responsible for any costs of collection of overdue payment. Neuzell.com accept the following forms of payment: Paypal, Direct Transfer, Tele-Transfer or MEPS. Payment made cannot be refunded.
Making a purchase
The information you provide upon making a purchase includes general facts necessary for us to complete your order, for instance, your name, billing address, shipping address, e-mail address, phone number and credit card number. Your credit card number is privileged information and will at no time be shared with a third party save and except for the authorized payment processing agents. Your credit card details will not be stored. Other information is stored and maintained in a secure location separate from this website.
Submitting a testimonial
Please note that upon submitting your testimonial, the information you provide including but without limitation to your name, age, gender, location, occupation and testimonial will be automatically used, published and/or shared on this website and other marketing materials as may be deemed appropriate by Neuzell.com without further reference to you.
NEUZELL.com ship with City-Link, AsiaXpress,PosLaju or courier companies which we think is appropriate by referring to customer's location. A tracking number will be provided via email, customer need to make sure the email being registered is valid to receive this notification.
All order will be dispatched the next day if ordered and paid before 3 pm, or the following day for orders after 3 pm, We will ship out orders from Monday to Friday, (Saturday, Sunday & Public Holiday) no delivery. We are not responsible for incorrect postal addresses resulting in non-delivery of the goods. Please check you have carefully entered the correct address. Shipping addresses cannot be changed after checkout, We will are not responsible for items shipped to an incorrect address provided by the customer. We accept pick-ups, please select self pickup during checkout and visit us at our office address as stated in our contact us page. Delivery time frame advertised is not guaranteed. The couriers we use operate on a 98-99% success rate. We're unable to take responsibility if the item is not delivered on time but we'll help to chase it up. We may request additional information before processing and shipping orders where we feel necessary. In times of adverse weather conditions items may take longer than normal to arrive.